Request a consultation
The first conversation is about your situation, not our pitch.
Before anything is scoped, we need to understand how shipments move through your operation today and where the delays actually show up. This page explains what to expect from that first call and what happens after it.
Before you reach out
A few things that make the first call more useful
A rough sense of how many shipments move through your operation in a typical week or month.
An idea of which systems you currently use to track loads, even informally, such as spreadsheets or a TMS.
A general description of where delays tend to get noticed, whether that's customer complaints, carrier reports, or internal exceptions.
Any recent examples of shipments that ran late, even without full details yet.
What the call covers
Forty-five minutes, structured around your operation
We start by asking how loads move from booking to delivery in your specific setup. Every operation handles this a little differently, so there's no fixed script. From there we ask about the systems involved, who owns each handoff, and where problems tend to surface first.
By the end of the call, we'll have a reasonable sense of whether a root-cause review makes sense for your situation, and roughly what it would involve. If it doesn't seem like a fit, we'll say so on the call rather than after it.
What we ask about
- Current shipment volume
- Systems and records in use
- How delays get flagged today
- Who is involved in each handoff
After the call
If it makes sense, we scope a review together
We agree on scope
How many shipments to trace, which time period, and which systems we'll need access to or copies from.
We set a timeline
Depending on scope, a review typically takes a few weeks, mostly spent going through records rather than meetings.
We confirm terms
We don't ask for a long-term contract to do this work. Each review is scoped and priced on its own.
If, based on the first call, your situation doesn't seem to fit what we do, we'll tell you that directly. It's a reasonable outcome, and it happens sometimes.